Course Title:                         Managing Communication

 

Course Summary:                This course is designed to improve interpersonal communication both electronically and face to face. Make your interactions and meetings work better.

 

Aimed At:                               Anyone who Communicates.

 

Duration:                                1 Day

 

Learning Objectives:            To improve delegates’ ability to communicate, driving better performance across organisations.

 

Outline Content:                   Topic:

  • Introduction.

  • Communication as a Discrete Business Skill.

  • Our Communication Experience.

  • Steps to Good Communication.

  • Elements of Good Communication.

  • Persuading, Negotiating and Influencing.

  • Communication DuringConflict.

 

Back To Desk:

  • SelfAssessment Scorecards.

  • Each delegate makes a personal commitment and records it.

  • Course Feedback.

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Peterborough Skills Academy


Tel: 01733 516000
Email: info@psatraining.org.uk
Address​​​​​​: The Monarch Building

Frank Perkins Way

Peterborough
PE1 5FQ


Institute of Motoring Industry approved centre and Accredited to delivery Senior Technician certification