Course Title:                         Managing Communication


Course Summary:                This course is designed to improve interpersonal communication both electronically and face to face. Make your interactions and meetings work better.


Aimed At:                               Anyone who Communicates.


Duration:                                1 Day


Learning Objectives:            To improve delegates’ ability to communicate, driving better performance across organisations.


Outline Content:                   Topic:

  • Introduction.

  • Communication as a Discrete Business Skill.

  • Our Communication Experience.

  • Steps to Good Communication.

  • Elements of Good Communication.

  • Persuading, Negotiating and Influencing.

  • Communication DuringConflict.


Back To Desk:

  • SelfAssessment Scorecards.

  • Each delegate makes a personal commitment and records it.

  • Course Feedback.

Peterborough Skills Academy

Address​​​​​​: 2 Woodston Business Centre,

Shrewsbury Avenue,



01733 516000

(All calls at PSA are recorded for training & monitoring purposes)

We are an Institute of Motor Industry Approved Centre and deliver Accreditations 

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